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GUARANTEES

Orders

Customers will be notified if orders cannot be fulfilled. Orders will be subject to availability of products.

If a product or order cannot be supplied one of our staff will contact you, to suggest an alternative or to advise when a future shipment is due.

Return and Exchanges

Olympia Trophies Corporate will replace items that arrive at their destination faulty or damaged. Olympia requires notification within 24 hours of receipt of delivery if an item is damaged. Items must be returned within 2 weeks of receipt. We do not refund. We do not exchange for incorrect choice.

If a product is to be replaced for being faulty or damaged it is to be retuned in its original condition, including packaging and proof of purchase. Delivery and handling charges are not refundable. Please contact Olympia Trophies Corporate directly if an item is faulty or damaged on (02) 9637-1288 or via our email online@olympia.com.au.

Goods should be sent to the following address once you have been instructed by one of our friendly staff.

Alternatively goods can be returned in person to our Showroom.

Showroom

Olympia Trophies Corporate
Unit 51, 9 Hoyle Avenue
Castle Hill, Sydney
NSW 2154 Australia

Customer Satisfaction

Olympia Trophies Corporate takes great care in packaging and ensures our gifts are of the highest quality prior to despatch.

Stock is carefully checked prior to shipment to make certain that goods are not faulty or damaged. Olympia Trophies Corporate has tried to accurately represent products in terms of colour, size and product attributes. Slight variations may occur in colour and size to what is represented on your monitor.